Who can help me with ordering questions or problems?
If you would like more information about a particular item or have special concerns regarding an order that have not been address in our help file or Terms of Delivery section, you may email order@napalmrecords.com

If you are experiencing technical difficulties or would like to report a problem, please contact
web@napalmrecords.com

Is the Napalm Records Online Store secure?
The short answer, yes.  We understand that many consumers are concerned about Internet security. Napalm Records employs industry-leading technologies to store sensitive information and protect it while in transit over the Internet.  We want you to be able to shop at the Napalm Records online store with complete confidence. If for any reason you feel uncomfortable shopping with us online, call, fax or send your order through the mail.

I want to call in/fax/mail you my order.  Where can I get the form?
An order form is available in our catalog. You may also download it from here.

Please fax or mail your order to:
Tel:  +43 3848 81170
Fax: +43 3848 81174

Napalm Records
Attn: Mailorder
Hammerplatz 2
A-8790 Eisenerz, Austria

How long have you been in business?
Napalm Records has been in business for over a decade.  Markus Riedler (Founder and CEO) started the company in 1992.  To learn more, see our Napalm Records History feature.

Where are you located?
Napalm Records' main headquarters are located in Eisenerz, Austria.  Napalm Records has an American office in Austin, Texas.

What is your privacy policy?
Your right to privacy is important to us. The information you provide will remain confidential. Napalm Records Handels GmbH will not sell, trade, or rent your personal information to third parties and only be used to carry out the requested transaction. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We do not store your credit card information on our server.

To which bank should I transfer the funds?
Our bank details, among other important information, are found in the terms of delivery section.  You should read these thoroughly to be informed about shipping, privacy, payment, returns, and other useful information before placing and order.

Attention: All bank charges must be paid for by the customer. This means the customer (outside the EU) must also cover the charges charged by our bank. The total charge shown on the invoice must be transferred to our account free of additional charges.  EU customers should use the IBAN and Swift Code to avoid these charges.

Do you ship worlwide?
Yes we do. However, be advise that your home country may impose custom charges on the shipped goods.  Napalm Records Handels GmbH has no control over these charges, as they are dictated by the laws of the receiving country.

How quickly will I get my order?
Your order will be processed on a first-come-first-served basis during regular business hours upon receipt and clearance of funds. Actual delivery time will vary according to geographic location. Within Austria allow 1-5 days. Within the EU allow 5-14 days. Please allow 5-18 days for delivery of international orders (via priority air mail) depending upon the efficiency of the receiving country's postal and/or customs services.

Why do you mostly carry XL sizes?
First and foremost, it is an issue of demand.  Most customers order the XL size.  Secondly, ordering a variety of sizes presents a more complicated logistical scenario.  Nevertheless, Napalm Records usually makes its merchandise available in medium, large, and extra large.  Girlies are often offered in small and medium sizes.

Why won't you accept my credit card?
Due to the potential for a large amount of fraudulent credit card charges and other illegal schemes, we reserve the right to refuse certain credit card orders. We apologize to those of you who may be inconvenienced by the attempted fraud/dishonesty of a few.

I have forgotten my password.  How can I retrieve it?
To retrieve your password, visit the "My Account" section by clicking on the "My Account" button located in the upper righthand corner of our site.  You will then see a link entitled "Password forgotten? Click here".   By clicking on the link you will be directed to follow a series of instructions that will lead to the recovery of your password.

How can I receive a free catalog?
European customers may email us for a free copy. Overseas customers requesting a catalog should send $5 to cover postage costs to Napalm Records, Hammerplatz 2, 8790 Eisenerz, Austria. Overseas customers will receive the latest Napalm Records compilation with their catalog to compensate for the charge, while supplies last. European customers will receive their copy upon placing an order. The catalog may also be DOWNLOADED, as a zipped PDF file (8.6 MB, 68 Pages).

What is With Us or Against Us?
The WUOAU Compilation has become a yearly tradition at Napalm Records. The free Napalm Records compilation CD contains a preview of upcoming Napalm Records releases. While supplies last and for the duration of the promotion, you will receive your copy by placing an order with us or in the case of overseas customers, by ordering our catalog. 

How can I check the status of my order?
You may log on to your account and view your order status.  You should however receive a notification email, when the items are shipped from our warehouse.